Delivery

Minimum Orders

There is no minimum order.

We do not charge for handling or packaging.

 The minimum freight we will charge on any order up to 1kg/A5 Fastway Courier Satchel is $9.95

Delivery

We use Fastway Courier prepaid satchels and Fastway Couriers Prepaid Coupons to provide the most cost effective and efficient delivery method. The costs for your order will be estimated on the total combined weight/size of the items purchased using the average rate for Fastway Couriers in their standard common delivery zones.

For products with unique packaging requirements or for delivery to rural or out of metro remote areas, the average rate calculated may not accurately reflect the actual delivery charge.

Southern Highlands Home Brew Pty Ltd reserves the right to adjust the invoice value in such circumstances to reflect the actual cost of delivery charge. If our estimate of the delivery charge exceeds that actual cost of postage by an excessive amount, we will refund the difference to you.

Maximum weight delivery allowance with Fastway Couriers is 25kg making them ideal for delivering 25kg bags of dextrose or grain.

All Fastway Courier services include free insurance up to $1500 and is our preferred method for dispatching orders. All orders sent out with Fastway Couriers require a signature from the receiver. In the case that no one is going to be available to take delivery then an "authority to leave" instruction can be given by you.

Please ensure that any additional delivery instructions are written at the time of checkout to help with the delivery of your items or where goods can be safely left in the case that an "authority to leave" has been given. Both Southern Highlands Home Brew Pty Ltd and Fastway Couriers will accept no responsibility once the goods have been delivered and/or signed for, for any loss or damage that may/or has occurred. If goods are of fragile nature then we recommend that you take delivery of the items (do not give an authority to leave" and ensure that items are inspected for any damage prior to signing for them.

ORDERS EXCEEDING 25KG (LARGE / BULK ORDERS)

Where there is an order exceeding 25kg then Fastway Couriers will not be our preferred carrier – we will use the service of other freight handling companies such as Cope Sensitive Freight or Startrack Express – Freight will be quoted prior to order being finalised and pick up is also welcome on larger order with prior notification.

 

PLEASE NOTE: IF NO "AUTHORITY TO LEAVE" IS GIVEN, THE ITEM/s WILL NOT BE LEFT AT DELIVERY ADDRESS.  A NOTICE WILL BE LEFT INFORMING YOU OF THE COURIERS PHONE NUMBER, IT IS THEN THE CUSTOMER'S RESPONSIBILITY TO CALL THE COURIER, WHO WILL THEN MAKE ARRANGEMENTS FOR A CONVENIENT DELIVERY TIME.

Non Receipt of order due to non delivery

Southern Highlands Home Brew Pty Ltd  will not accept liability for undelivered goods, however in the event that items have not arrived and the chosen delivery company cannot produce a signed Proof of Delivery then an insurance claim will be lodged and replacement items sent.

Any replacements sent will be at the discretion of Southern Highlands Home Brew. Items dispatched will only be replaced upon confirmation that the delivery company have lost the parcel & will be limited to the actual goods lost value.

Handling & Dispatch Time

Southern Highlands Home Brew will try to have orders dispatched within 3 working days of receipt of funds.

If stock is not available, you will be contacted with expected availability, offered a substitute, or refunded where requested.


All orders must be paid in full prior to dispatch or pick up of order

Payments can be made using the following options

  •  Direct deposit
  • Paypal
  • Credit Card
  • Cheque or Money order

Returns:

 If a product is faulty or not of saleable quality or the product is not fit for the purpose it is sold for then Southern Highlands Home Brew will accept returned product.

 Return Address:

Southern Highlands Home Brew Pty Ltd

PO Box 711, Mittagong NSW 2575

69B Main Street, Mittagong NSW 2575

Ph: 0427 905 531 (LYNSEY) or 0499 212 926 (DONNIE)

Email – info@southernhighlandshomebrew.com